29
Nov
07

Current System Status

Now that I have the system back online, I thought I’d post a quick “where we are” update for any regular readers:

  1. We have restored from most recent backup, but are missing a single post, “PHP, mail(), Apache, and SELinux (FC7)”, which even google.com’s cache didn’t catch in full. I apologize to the readers who were using the instructions in that post whom we met through their comments.
  2. We haven’t yet restored the “comments” table. I haven’t yet decided if we will.
  3. I have fixed the problem of storing backups for the company in 3 different locations, based on system type. Now we only have 2 – onsite and offsite.
  4. The extremely popular How to Change a DC IP address article was restored first. (That page drives over half of our traffic.)

We did a standard forensics review of what happened, and it appears as though a perfect storm of issues hit us – a weekend outage, a hardware failure, and failure to keep publicly exposed software fully up-to-date. The saying often goes, “The cobbler’s kids are the ones without shoes” or something similar to that, and here we failed to follow our own advice, preferring to keep our customers’ systems running smoothly. I know I’ll be spending a few extra hours a week the rest of this year reviewing our internal systems for best practices.

In any case, things are fixed and running great again.


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